Technical Product Owner for George – AI Conversational Platform (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

The George Product team is looking for a seasoned Technical Product Owner to shape the infrastructure and tooling behind our AI Conversational Platform, which supports millions of mobile banking users across multiple markets. 

Join us in our agile environment and help make banking simple, intelligent, and personal again. 

What to do:
You will lead, define, and align the technical product roadmap, acting as a counterpart to our business Product Owners, AI strategic leads, and other key stakeholders. Your responsibilities will include:

• Define & Align Technical Roadmap – Act as a counterpart to Product Owners, AI strategic leads, and key stakeholders to shape the platform’s direction.

• Pioneer Infrastructure & Tooling – Own critical epics like conversation monitoring, performance telemetry, and experimentation frameworks to drive platform enhancement.

• Enable Scalable Agentic AI Systems – Ensure technical readiness and provide infrastructure for autonomous decision-making, adaptive learning, and robust feedback loops.

• Embed Security-First & Responsible AI Practices – Champion resilient, auditable, and ethically grounded AI systems with a strong risk-awareness mindset.

• Drive Engineering & Quality Excellence – Advocate for best practices, enforce standards, and foster a culture of continual improvement.

• Support Technical Innovation & Exploration – Push platform boundaries through early adoption of emerging AI paradigms and technologies.

• Ensure Architectural & PTU Alignment – Manage Microsoft PTU integration and align deliverables with George-wide engineering principles.

You check these boxes:

• Proven experience as a Product Owner in software/AI-driven environments, with solid grounding in agile methodologies (Scrum or Kanban)

• Strong understanding of the AI/ML lifecycle, including data preparation, model development, deployment, and monitoring

• Familiarity with key AI use cases including NLP, conversational AI, anomaly detection, and recommendation systems

• Practical experience with ML frameworks, cloud platforms (e.g. Azure, AWS), and MLOps toolchains

• Technical proficiency with APIs, microservices, CI/CD pipelines, and data platforms

• Ability to translate complex business requirements into actionable, AI-powered solutions

• Awareness of AI compliance and ethical considerations, including transparency, fairness, and data privacy

• A hands-on, technically fluent mindset capable of bridging deep tech with strategic product delivery

• A preference for intellectually focused, structured environments and a collaborative approach to building production-ready solutions

• A genuine passion for innovation and emerging technologies, balanced by a pragmatic, user-centered development mindset

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.

• Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.

• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 53.802,-- gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.