Solution Manager in Customer Life Cycle Management (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

In the Customer Life Cycle Management (CLM) department, we provide services around our customers for varied areas of Erste Group. One major part is developing and maintaining our customer-database and its business-APIs, ensuring smooth implementation processes in a challenging environment where our data is building the foundation for several solutions. 

What to do:

Our CLM department is composed of internal and external colleagues both near- and offshore. We are responsible for the development of high-quality customer APIs, analyzing current processes and digitalize them by using our platform environment to service all stakeholders who are involved in our business. As part of our team, you will receive thorough training to fulfill the requested tasks. 

Your tasks include:

• Managing a complex core banking solution with a high number of users and transactions:

  • Leading and coordinating a team of technical business analysts and developers to ensure a smooth requirement engineering process

  • Preparing security-relevant tests

  • Creating and maintaining security-relevant documentation

  • Monitoring

• Analyzing of solution functions with complex logic and high interdependence:

  • Conducting technical business analysis and requirements engineering

  • Documenting in Jira and Confluence

  • 3rd level support and bug analysis

  • Defining and Specifying REST APIs

  • Manual Testing of REST APIs and host services

• Supporting solution architects in solution design

• Collaborating close with various stakeholders throughout Erste Group

You check these boxes:

• Experience in Quality Assurance and familiarity with Jira/Confluence/Service Now

• Experience working in a product-driven environment with multicultural teams

• Passion for business processes and continuous learning.

• Proficiency with core banking systems or willingness to acquire necessary skills

• Familiarity with methods related to process- and requirements management

• Good communication, stress-resilience, and a respectful attitude towards others
  

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Good food: Healthy nutrition and good food are important for our quality of life. With seven restaurants and cafeterias, there’s something to suit every taste on the Erste Campus

• Health Centre – The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.

• Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.

• Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective IT collective agreement is EUR 53.802,-- gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.