Senior CSDM Expert – ServiceNow (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

We are looking for an experienced ServiceNow CSDM Process Expert with some knowledge of banking business processes, IT service management, and regulatory-driven governance. Skilled in designing and maturing CSDM-aligned data models, integrating banking value streams with IT infrastructure documented in the CMDB, and enabling risk‑ and continuity‑driven steering through ServiceNow BCM and IRM.  

What to do:

• Lead the design and implementation of CSDM-compliant data structures and processes. 

• Ensure alignment between banking business services and IT infrastructure in the CMDB. 

• Drive adoption and integration of BCM and IRM modules to support risk and continuity processes. 

• Collaborate with architecture, IT operations, risk management, and business units. 

• Experience in banking, financial services, or other highly regulated industries will be very advantageous 

• Hands-on expertise with ServiceNow BCM (Business Continuity Management) and/or IRM (Integrated Risk Management) modules will be an advantage. 

You check these boxes:

• 5-10+ years of previous active work experience with ServiceNow in enterprise environments 

• 2+ years of experience in specialization in CSDM (Common Service Data Model) or CMDB 

• Proven experience implementing and maturing CMDB structures in complex enterprise environments. 

• Hands-on expertise with ServiceNow BCM (Business Continuity Management) and/or IRM (Integrated Risk Management) modules will be an advantage. 

• Strong understanding of data governance, lifecycle management, and configuration item relationships. 

• Experience in banking, financial services, or other highly regulated industries will be very advantageous 

• Hands-on expertise with ServiceNow BCM (Business Continuity Management) and/or IRM (Integrated Risk Management) modules will be an advantage. 

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave

• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family

• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 3.000- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.