ServiceNow CMDB Administrator (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

We are seeking a ServiceNow CMDB Administrator to address critical data quality and management challenges in our ServiceNow Configuration Management Database. This role focuses on resolving data inconsistencies, improving data quality processes, and maintaining CMDB integrity while working closely with stakeholders across the organization.

What to do:

CMDB Data Management

• Monitor and maintain CMDB data quality, including CI lifecycle management from creation to retirement

• Identify and resolve data inconsistencies, duplicate records, and orphaned CIs

• Implement data cleansing processes and maintain data governance policies

• Provide regular updates on data quality metrics and improvement initiatives

• Collaborate with Data Owners to maintain accurate CI definitions

You check these boxes:

Technical Requirements

• ServiceNow Certified System Administrator (CSA) certification (Mandatory)

• 1-3 years of hands-on experience with ServiceNow administration

• Understanding of CMDB fundamentals, CI classes, and relationship structures

• Knowledge of CMDB data quality processes

• ITIL Foundation v3/v4 (advantageous)

• Understanding of IT infrastructure components and their relationships (advantageous)

Key Competencies

• Good English communication skills

• Strong documentation and reporting abilities

• Ability to communicate and work effectively with stakeholders

• Problem-solving skills for data relationship issues

• Very good self-organisational skills
  

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste

• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic

• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave

• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family

• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital

• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2800,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.