(Junior) Power Platform Service Designer (all humans)

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

We are currently seeking you to join our Power Platform Team to contribute to our mission of building a better financial future for our customers. In this role, you will support Business Analysts, Product Owners, and Project Managers during the implementation of new services and designs and assure testing and delivery within the project timeline. You will oversee incident resolution by coordinating with colleagues and vendors/suppliers. You will work closely with the responsible technology specialists and maintain consistency with our strategies.

What to do:

• Service Design: Playing a key role for requirements definition, documentation, and estimation throughout the service design phase. Aligning with Product Owner, conducting feasibility studies, ensure compatibility and adherence of standards, security, and architecture.
• Solution Operation Management: Responsible for solution operation regarding event, incident, problem and access management and change management. Coordinates necessary resolution activities and supports Tribe Lead in management and monitoring of external suppliers.
• Solution Transition: Evaluating and supporting all requested changes for the solution (service). Preparing and coordinating the factory tests (FAT) and the user acceptance test (UAT). Planning and coordinating the deployment and go-live of solution (service) releases. Keeping the solution (service) documentations up to date.
• Solution Strategy: Supporting the Product Owner with definition of solution (service) strategy and budgeting. Providing high level estimations for innovations or upcoming changes.
• Continual Improvement: Evaluates, plans, manages and controls solution (service) improvement activities. Provides adequate solution (service) reporting. Participates in audits and ensures mitigation and improvement of possible findings.

You check these boxes:

• Background in a technical role (e.g. Requirements Engineering, Project Manager) as well as an understanding of ITIL processes
• Knowledge of IT Systems, Microsoft 365, and Power Platform with a good understanding of solution design techniques (e.g. creation of Service Design Specifications)
• Project management skills and hands-on experience in agile methodologies (Scrum, Kanban, etc.)
• Analytical thinking and a high technical affinity to learn
• The ability to work collaboratively as well as to build consensus and strong relationships
• Excellent communication in English and interpersonal skills, with the ability to influence and inspire others; German skills are an advantage

You check some but not all the above boxes? We are all constantly developing - apply now!

Why you will like us:

• Possibility to benefit and learn from our international, talented and passionate community at Erste
• Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
• Health Care – Taking care of your health is important. That’s why we contribute to your above standard medical examination and provide a helpline in case of hard lifetime situations. You also receive a salary compensation during sick leave
• Work-Life-Balance – Sabbatical, paternity leave, contribution to marriage & childbirth, 4 days of extra holiday per year, contribution to the 3rd pillar and MultiSport card. This is how we promote a balance between work, leisure, and family
• Employee Referral Program – Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
• A competitive and performance-related salary dependent on your professional and personal qualifications is granted - we are obliged by law to quote the minimum wage of EUR 2.500,- gross per month for this full time position. But this is just a formality, we are more than happy to discuss your actual expectations.

The way we are:

Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.