HR Manager for Erste Operations Poland

Erste Operations is part of the international financial institution Erste Group and supports various banking processes across the group entities such as payment processes, data maintenance, lending services and customer operations. We are more than just operations – we are a centerpiece of modern banking. The Erste Operations team of over 500 professionals, based in Vienna (Austria) and Hodonín (Czech Republic), serves banks in Austria, Czech Republic, Slovakia, Hungary, Romania, Croatia, Serbia and Poland.  

As Erste Group successfully acquired 49% Santander Bank Polska (which will rebrand to Erste Bank Polska in Q2 2026), Erste Operations will expand to Poland and take over approximately 230 employees of a local processing center. For this, we are searching an experienced HR Manager to support local management. In this role, you will single-handedly service the local employees with end-to-end responsibility, act as the valued HR advisor to local management and collaborate with Erste Group HR.

Your Tasks

• Act as a trusted HR partner for the leadership team and advise on all HR‑related topics

• Directly report to the Head of Operations Poland

• Hands-on operation of the full HR lifecycle end‑to‑end (recruiting, onboarding, compensation & benefits, development, payroll)

• Support and shape leadership development as well as a strong feedback culture

• Drive performance & development processes and support organizational changes

• Manage the payout of salaries and bonuses with an external provider

• Analyze HR data and provide insights and reports to management

• Coordinate with external lawyers when HR-legal questions arise

Your Background

• Minimum 5 years of experience in an HR Business Partner role or a similar advisory HR position in a corporate environment

• Solid experience with performance management and/or talent management processes

• Strong stakeholder management and communication skills in Polish and English

• An analytical mindset and confidence working with HR data

• Experience in banking, financial services or shared services is an advantage

Our Offer

• You are the valued partner and directly work together with our Head of Erste Operations Poland

• Being part of a stable, successful and multinational banking group

• Within the first weeks, you will receive a professional onboarding in Vienna, which includes you becoming familiar with our company culture and ways of working, as well as a thorough introduction to our processes and workflows — especially our policies, the Internal Control System (ICS), and related governance standards

• Hybrid work

• Lunch pass

• Special offers for private medical care

• Social fund benefits

• We offer a minimum of 22000 Złoty gross per month for this position and would like to hear about your salary expectation