Conversational AI UI/UX Designer (all humans)

Make a difference in the financial life of millions of people: At George Labs you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group – the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

Banking has a name. We create it.

For over 10 million customers across Europe, George stands for a digital banking experience that combines design and technology on an open platform. At George Labs, we strive for everyone. We achieve this by empowering people to understand, manage and, last but not least, enjoy one of their most personal things: their money. 

Join us in our agile environment and make banking simple, intelligent, and personal! 

We're looking for a driven, experienced Conversational AI UI/UX Designer to refine George’s simplicity and bring on new, amazing user experiences with conversational interfaces and the power of AI. We are looking for a fresh mind to join us as we push new interfaces to deliver the best experience in everyday banking. 

What to do:

• Work with a fast-moving, multidisciplinary product team, collaborating closely with engineers, product managers, researchers, data scientists, and prompt engineers to ship great work. Your contributions impact the entire platform and an ever-growing customer base.

• Use your critical thinking skills to transform business requirements in relevant conversations and user flows. Banking may be complex, but interacting with George should be delightful and easy.

• Design how users navigate our conversational AI interface and refine conversation flows, scripts, and dialogues and consult units throughout the business in reactive and proactive scenarios when conversational AI can make a difference

You check these boxes:

• Proven hands-on experience in UX design, ideally focused on conversational interfaces or other interactive flows, supported by a portfolio showcasing your top projects.

• A strong personal and professional commitment to shape the product from a UI/UX perspective, with a passion for quality, usability, and simplicity.

• Exceptional communication and collaboration skills, along with a keen interest in language and UX writing. You’re comfortable working closely with developers and prompt engineers across various locations within our group.

• A deep interest in the dynamic and fast-evolving world of AI and large language models (LLMs).

• The ability to identify user challenges, propose thoughtful solutions, validate assumptions through testing, integrate feedback iteratively, and collaborate with engineers and data scientists to bring ideas to life.

• Expertise in the entire design process, from concept development to final handoff to the engineering team. You share our enthusiasm for creating user-friendly and aesthetically pleasing designs.

• A strong ability to articulate your values and opinions clearly and effectively in fluent English.

• A commitment to fostering a non-hierarchical culture built on collaboration, transparency, safety, and trust.

Why you will like us:

• New Work is not just another buzz word to us. We proactively adapt to the ever-changing work environment of today.

• We provide an encouraging, empathic, friendly, and professional environment, with all the hardware & software you need to work efficiently (e.g. MacBook, mobile device, licenses).

• Our attitude is open-minded, and we are always keen to stand up and go the extra mile for the correct solution.

• We care for your personal well-being and career development while actively supporting your educational needs.

• Employee benefits – Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.

• We guarantee a competitive and performance-related salary, dependent on your professional and personal qualifications. We are obliged by law to quote the minimum wage of EUR EUR 55.300,-- gross per year for this full-time position. But this is just a formality, we are more than happy to discuss your actual expectations.

• Still here? It seems we have your interest. If you think you are a good fit for this position, please get in touch with us, we’d love to catch up!

The way we are:

George Labs considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.